From the monthly archives:

December 2009

I'm a thought leader!

“They told me I had to become a thought leader or I’d never achieve great success as a professional.” This is what a leader at a professional services firm told me recently that a marketing consultant told him.

He didn’t say this to me matter-of-factly either. He said it with a mix of fear, skepticism, sadness, and hope.

  • Fear. Because he can’t write and doesn’t have much “new” to say, and neither do the rest of the folks on his leadership team.
  • Skepticism. Because he didn’t think it was true that thought leadership was now a requirement, but he was starting to hear it so much he thought maybe the tide had turned and it now was.
  • Sadness. Because he liked his job selling, delivering, and managing and didn’t want to become, as he put it, a “professor type”.
  • Hope. Because he was hoping I’d say what he wanted me to say: that it was not true.

He was…

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Giving Away Products and Services to Create Loyalty

Giving Away Products and Services to Create Loyalty

A reporter for a major business publication asked me whether businesses that lower prices and give away free services for buyers that are struggling to “give them a break” is a good strategy for keeping them loyal when the economy turns and their financial fortunes improve. Here’s what I told him…

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